Privacy Policy

Last updated: June 19, 2024

This Privacy Policy describes how Club Charmail (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on www.chateau-charmail.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or any other person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, particularly to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect—and have collected over the past 12 months—personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us. In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, and the rights of others.

What Personal Information We Collect

The type of personal information we obtain depends on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you provide directly through our Services may include:

• Basic contact details, including your name, address, phone number, and email.
• Order information, including your name, billing and shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, and security questions.
• Purchase information, including items you view, add to your cart, or wishlist.
• Customer service information, including anything you choose to share with us when you contact us through the Services.
• Some features of the Services require you to provide certain information. You may choose not to share this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and account, including device details, browser information, network connection data, IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies supporting our Site and Services, such as Shopify.

Payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process payments, fulfill orders, and provide products or services requested, in accordance with our contract with you.

When you visit our Site, open or click on emails we send, or interact with our Services or ads, we or our third-party partners may automatically collect information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

All information we obtain from third parties will be handled according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies or practices. For more details, see the section below on Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: To fulfill our contract with you, including processing payments, completing orders, sending order updates, creating and managing your account, organizing delivery, and enabling returns or exchanges.

Marketing and Advertising: To send marketing and promotional communications by email, SMS, or mail, and to display ads for products or services, including personalized content on our Site and others.

Security and Fraud Prevention: To detect, investigate, or act against fraudulent, illegal, or malicious activity. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact us immediately.

Communication with You: To provide customer support and improve our Services, in our legitimate interest to respond effectively and maintain our business relationship.

Cookies

Like many websites, we use cookies on our Site. For details about the cookies used to power our store via Shopify, see Shopify’s Cookie Policy.

We use cookies to operate and improve our Site and Services (e.g., remembering actions and preferences), perform analytics, and understand user interaction (in our legitimate interest to administer and optimize the Services). We may also allow third-party service providers to use cookies to personalize products, services, and ads on our Site and others.

How We Disclose Your Personal Information

We may share your personal information with third parties for legitimate purposes as outlined in this policy, including:

• With vendors or other third parties providing services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping).
• With business and marketing partners, including Shopify, to deliver services and advertising.
• When you request or consent to such disclosure.
• With affiliates or within our group of companies, in our legitimate interest to operate effectively.

Contact

For any questions about our privacy practices or this Privacy Policy, or to exercise your rights, please email us at diffusion@chateau-charmail.fr
.