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Conditions Générales de Vente
Overview
This site is operated by Charmail Diffusion, doing business as Club Charmail. Throughout the site, the terms "we," "our," and "us" refer to Charmail Diffusion. Charmail Diffusion offers this site, including all information, tools, and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1: Minimum Age Requirement
You must be at least 18 years old to access or use the site, including to purchase products through the site. By using the site, you represent and warrant that you are at least 18 years old. All orders containing alcohol must be signed for by an adult over the age of 18 at the time of delivery.
Section 2: Sale of Alcoholic Beverages
We act as both a product supplier and distributor, enabling you to purchase wine directly from us. All alcoholic beverages purchased through the site must be for personal consumption only and may not be resold. If a specific wine is unavailable at the time of shipping, we may substitute a wine of similar style and equal or greater value.
Section 3: Payment Terms
For all orders, payment is captured upon shipment. We accept payments through Shopify Payments (including Google Pay, Amazon Pay, and Apple Pay), Meta Pay, bank transfers, and PayPal. In the case of billing errors or disputes, please contact us immediately. Refunds will be processed using the same payment method used for the purchase and may take up to 7 business days to appear on your account.
Section 4: Shipping and Delivery
We deliver only to France, Belgium, and the Netherlands. For wines in stock, orders are typically shipped within one business day. Transit times are generally 2–3 days within France and 5–7 days for Belgium and the Netherlands. Shipping fees are calculated at checkout. For deliveries to other destinations, please contact us directly at diffusion@chateau-charmail.fr.
Section 5: Refunds and Returns
We offer refunds for wine that is unsatisfactory or corked, limited to one refund per customer. Returns are accepted up to 180 days after receipt, with the customer responsible for return shipping costs. Refunds will be processed within 7 days of receiving the returned wine. If your wine is damaged or compromised during shipping, please contact us immediately for a replacement or refund.
Section 6: Arbitration Clause
Any dispute arising out of or relating to these Terms of Service or your use of the site will be resolved through binding arbitration rather than court. Arbitration will be conducted in accordance with the rules of the American Arbitration Association.
Section 7: Limitation of Liability
Charmail Diffusion shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or related to your use of the site or any product purchased.
Section 8: Force Majeure
Charmail Diffusion shall not be held responsible for any failure to meet its obligations under these Terms of Service due to circumstances beyond its control, including but not limited to natural disasters, war, or labor disputes.
Section 9: Data Protection and Privacy
We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our site, you consent to the practices described in our Privacy Policy.
Section 10: Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of France, without regard to its conflict of law principles.
Section 11: Accuracy, Completeness, and Timeliness of Information
We strive to ensure that the information on our site is accurate, complete, and up-to-date. However, we do not guarantee that the information is always accurate or error-free. We reserve the right to correct errors or omissions and update information at any time.
Section 12: Changes to Service and Pricing
We reserve the right to modify or discontinue our services or products at any time without notice. Prices and availability of products are subject to change without notice.
Section 13: Products and Services
Product and service descriptions on our site are for informational purposes only. We do not guarantee the availability or quality of products.
Section 14: Accuracy of Billing and Account Information
You agree to provide accurate, current, and complete information for all purchases and account details. We reserve the right to cancel any order that appears fraudulent or erroneous.
Section 15: Optional Tools
We may provide access to third-party tools over which we have no control. We are not responsible for the content or functionality of these tools, and any use is at your own risk.
Section 16: Links to Third-Party Websites
Our site may contain links to third-party websites. We are not responsible for the content or practices of these websites. Accessing third-party websites is at your own risk.
Section 17: Feedback and Submissions
Any feedback, suggestions, or submissions you provide to us will be considered non-confidential and non-proprietary. We may use, disclose, or reproduce these submissions for any purpose without compensation.
Section 18: Personal Information
Your personal information will be handled in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your personal information as outlined in the Privacy Policy.
Section 19: Errors, Inaccuracies, and Omissions
Occasionally, there may be errors or inaccuracies on our site. We reserve the right to correct these errors and update information as needed.
Section 20: Prohibited Uses
You agree not to use our site for unlawful purposes or in a way that damages, disables, or impairs the site or interferes with its use by others.
Section 21: Disclaimer of Warranties; Limitation of Liability
The site, along with all products and services, is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, to the fullest extent permitted by law.
Section 22: Indemnification
You agree to indemnify and hold harmless Charmail Diffusion and its affiliates from any claims, losses, liabilities, or expenses arising from your use of the site or violation of these Terms of Service.
Section 23: Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain in effect.
Section 24: Termination
We may terminate or suspend your access to the site if you violate these Terms of Service or for any other reason at our sole discretion.
Section 25: Entire Agreement
These Terms of Service constitute the entire agreement between you and Charmail Diffusion regarding the use of the site and supersede any prior agreements.
Section 26: Governing Law
These Terms are governed by the laws of France, without regard to its conflict of law principles.
Section 27: Changes to Terms of Service
We may update these Terms of Service from time to time. The most recent version will be posted on our site, and your continued use of the site constitutes acceptance of the updated terms.
Section 28: Contact Information
For any questions or concerns about these Terms of Service, please contact us at:
Charmail Diffusion
Château Charmail, Chemin de Bardis
33180, Saint-Seurin-de-Cadourne
diffusion@chateau-charmail.fr