Privacy Policy

Last updated: June 19, 2024

This privacy policy describes how Club Charmail (the "Site", "we", "us", or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from www.club-charmail.com​​ (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or any other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected in the past 12 months personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The type of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

Information you submit directly through our Services may include:

• Basic contact details including your name, address, telephone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information, including your username, password, security questions.
• Purchase information, including items you view, add to your cart or wish list.
• Customer service information, including information you choose to include in your communications with us, for example, when sending a message through the Services.

Certain features of the Services may require you to provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify .
• Our payment processors, who collect payment information (e.g., your bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in accordance with our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of any information provided by third parties, nor for the policies or practices of such third parties. For more information, see the section below on Third Party Websites and Links.

How we use your personal information

• Provision of products and services : We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications relating to your account, purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange for delivery, facilitate any returns or exchanges, and allow you to post reviews.
• Marketing and advertising : We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, SMS or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention : We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately.
• Communication with you : We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to respond to you, provide you with efficient services and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use to power our store with Shopify, see https://www.shopify.com/legal/cookies . We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand how users interact with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and other websites.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you.
• When you ask us to disclose or consent to the disclosure of certain information to third parties.
• With our affiliates or within our group, in our legitimate interest of running a successful business.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at broadcast @chateau-charmail .fr