Livraison & Retours

Shipping Methods
We offer standard delivery options, with delivery times varying based on the destination. Available shipping methods are displayed during checkout.

Shipping Fees

• A flat rate of €27.50 applies to orders of fewer than 24 bottles for Belgium and the Netherlands.
• A flat rate of €10 applies to orders of fewer than 12 bottles for France.
• Shipping is free for orders exceeding these thresholds.

Delivery Times
Delivery within France typically takes 2 to 3 days. International deliveries to Belgium and the Netherlands usually take 5 to 7 days.

Delivery Zones
We currently deliver to France, Belgium, and the Netherlands. For deliveries to Switzerland, Portugal, Spain, and the United Kingdom, please contact diffusion@chateau-charmail.fr for more details.

Tracking Information
Tracking numbers are provided via email and SMS (if you opted for this option) along with delivery confirmation.

Special Considerations

• Additional carrier insurance is included where available, with options for supplementary insurance at checkout.
• During extreme weather conditions, customers may sign a waiver to lift delivery suspensions by sending instructions via email to diffusion@chateau-charmail.fr; however, please note that this voids our warranty.
• An adult (18 years or older) must sign for deliveries containing alcohol.
• Additional fees may apply for package retention or redirection.

Please contact us at diffusion@chateau-charmail.fr if you have any questions about our shipping policy.